Privacy Policy

Who we are

The Little Duet (website address: https://thelittleduet.co.za) appreciates your business and trust. We are a Pietermaritzburg based online store selling various types of products online. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The contact form on this website is used for the sole purpose of contacting us. Information sent via the contact form may be stored for a short period of time in order to “catch” emails that may have failed to be sent.

This information will be sent and stored only when you click the submit button.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

For marketing purposes, we may collect various forms of data about our users’ browsing habits and activity on our website. This information helps us create informed advertising campaigns.

Who we share your data with

We do not share your data with any third parties. The data we collect is strictly for the use of the Kitchen Flair and its direct agents, ie. web developers and marketing agents.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

Please see our contact information here.

Additional information

How we protect your data

We have taken numerous actions to prevent data breaches which include:

• A back-end firewall
• Encrypted passwords by means of hashing and salting.
• Limited incorrect login attempts to prevent brute-force attacks
• Anti-virus software
• Offline encrypted storage of website backups.

What data breach procedures we have in place

We are notified whenever someone with an admin role logs in. Only administrators have access to internal data.

In the unlikely event of a data breach, we will notify all our users as soon as we become aware of such an incident. Any passwords that may have been compromised will be prevented from being used to log in. We make regular backups of the website in order to protect data. These backups are stored off-site.

What third parties we receive data from

At this time, we do not receive any information from third parties.

Google reCaptcha

Google reCAPTCHA v3 has been implemented on this site’s various contact forms. Making use of the contact forms is subject to the Google Privacy Policy and Terms of Use.

Ecommerce

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with PayFast who help us provide a secure payment portal in order to complete your payment.

You can view PayFast’s full privacy policy by visiting https://www.payfast.co.za/privacy-policy/.

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